Front Desk & Guest Relations

Service Description

Service Description Stop letting your inbox dictate your schedule. This service provides a dedicated virtual front desk to secure flawless guest experiences and protect your five-star ratings. Pricing is structured into three transparent monthly tiers based on your active portfolio size: Tier 1: The Standard Desk ($1,280/month): Covers active guest messaging and check-in/out coordination for growing portfolios (10–25 units). Tier 2: The Omnichannel Hub ($1,600/month): Full omnichannel support across all platforms, including special request processing, for mid-size agencies (26–50 units). Tier 3: The Enterprise Desk ($1,920+/month): 24/7-style inbox management and comprehensive guest relations oversight for established firms (51+ units). Deliverables: Omnichannel guest communication across Airbnb, VRBO, Streamline PMS, and WhatsApp. Seamless check-in/out coordination and timeline enforcement. Strict implementation of the L.E.A.R.N. conflict resolution framework to de-escalate complaints. Service Guarantee: I guarantee 100% response compliance within the agreed-upon operating hours. Any missed communications or procedural errors on my end will be immediately rectified to protect your guest reviews and platform ratings. Terms of Agreement & Operations: Client Obligations: Provide secure access to necessary platforms and property knowledge bases. Provide clear guidelines on house rules and local recommendations. Contractor Status: I operate as an Independent Contractor. I am responsible for my own equipment, workspace, and local taxes. Compensation: The flat monthly retainer is finalized during the Discovery Call. 100% of the agreed fee is due upfront at the beginning of each billing cycle. Out-of-scope requests are billed separately. Data Security: Strict confidentiality is maintained. Proprietary operations, owner data, and guest information are protected and never shared. Non-Solicitation: Neither party shall solicit or recruit the other party’s employees, vendors, or clients. Termination: This agreement operates on a month-to-month basis. Either party may terminate prior to the next cycle with a 15-day written notice; compensation is guaranteed for work completed up to the termination date.