Operations & Maintenance Dispatch

Service Description

Service Description Eliminate logistical bottlenecks and delayed repairs. This service centralizes your back-end operations, ensuring your properties remain secure, operational, and perfectly maintained. Pricing is structured into three transparent monthly tiers based on your active portfolio size: Tier 1: Logistics Support ($1,280/month): Ticket processing and community gate pass management for growing portfolios (10–25 units). Tier 2: The Dispatch Center ($1,600/month): Advanced vendor coordination, active ticket follow-ups, and daily Sym LIV access control for mid-size agencies (26–50 units). Tier 3: The Operations Director ($1,920+/month): End-to-end maintenance pipeline tracking and total logistical oversight for established firms (51+ units). Deliverables: Rapid processing and dispatching of guest maintenance requests. Daily auditing and approval of secure access systems (e.g., Sym LIV gate passes). Centralized tracking of vendor ETAs and follow-ups to ensure job completion. Service Guarantee: I guarantee rapid ticket processing and strict logistical tracking within operating hours. Any procedural delays on my end will be immediately rectified to protect your property conditions and guest satisfaction. Terms of Agreement & Operations: Client Obligations: Provide secure access to necessary platforms (PMS, Sym LIV) and a comprehensive directory of approved maintenance vendors and emergency contacts. Contractor Status: I operate as an Independent Contractor. I am responsible for my own equipment, workspace, and local taxes. Compensation: The flat monthly retainer is finalized during the Discovery Call. 100% of the agreed fee is due upfront at the beginning of each billing cycle. Out-of-scope requests are billed separately. Data Security: Strict confidentiality is maintained. Proprietary operations and vendor data are protected and never shared. Non-Solicitation: Neither party shall solicit or recruit the other party’s employees, vendors, or clients. Termination: This agreement operates on a month-to-month basis. Either party may terminate prior to the next cycle with a 15-day written notice; compensation is guaranteed for work completed up to the termination date.